General Terms and Conditions for the letting of chalets and apartments.
Drawn up by the Association of Tourism in Sweden 1990 in conjunction with the Swedish National Board of Consumer Policies. Terms and Conditions applied by the Agency is printed in italics.
As Agents we are bound to ensure that:
• You receive written confirmation of your booking.
• You receive all documents and details of key collection in a timely manner, but no later than 30 days prior to the agreed arrival date.
• The chalet/apartment has been accurately described.
• You are informed of any important changes concerning your booking.
• The chalet/apartment is available for use from 4:00 pm on the arrival date until 10:00 am on the departure date, unless otherwise agreed.
If, for some reason, you are not satisfied with the chalet/apartment, please contact us. Read more about this below.
When does my booking become binding?
Both parties are bound to the agreement as soon as we have confirmed your booking and you have paid the booking fee(or the total rental fee).
When do I have to pay?
If you have booked more than 60 days prior to arrival, the booking fee is 20% of the rental cost and minimum 1.000:- sek. The fee is payable within 10 days from when the confirmation was sent to you. The fee is deducted from the total payment. Outstanding rental cost is payable no later than 60 days prior to the agreed arrival date.
If you have booked within 60 days of arrival, the total rental cost is payable immediately.
What happens if I do not pay on time?
If you do not pay the booking fee on time, we reserve the right to cancel your booking. Failure to pay the rental cost will be considered a cancellation on your behalf and the Cancellation Terms and Conditions will consequently apply.
What if I need to cancel?
You can cancel your booking verbally or in writing to us. The cancellation is not valid if made to a third party. We are bound to confirm your cancellation in writing to you.
If you cancel more than 60 days prior to expected arrival, a cancellation fee of 500:- sek is deducted from the booking fee.
If you cancel 60 days, or within 60 days, prior to expected arrival, 100% of the rental cost is payable.
If you have already paid more than you are liable to pay in the event of a cancellation, the difference will be reimbursed immediately by us. Should we manage to re-let the chalet/apartment, you will be reimbursed to the amount equivalent to the new guests rental cost, minus the cancellation fee of 500:- sek.
What if I want to cancel or rebook because of the Corona pandemic, supplement for 2020/2021?
May 1, 2020 – November 30, 2020 we offer free cancellation and rebooking of all bookings up to 10 days before arrival, no cancellation policy is needed.
From December 1, 2020 – April 30, 2021, the following applies: Should the authorities continue to advise against travel within Sweden, you will be able to cancel / cancel your accommodation up to 14 days before arrival if you purchased our cancellation policy. In case of cancellation, the cancellation policy is not refunded, in case of rebooking the cancellation policy is included with the new booking. Should no restrictions apply, our usual booking conditions apply.
But what if something happens to me?
You can avoid the cancellation fee by purchasing a Cancellation Protection Insurance. The cost is 350:- sek per chalet/apartment and gives you the option of, in some cases, being able to cancel your booking up to and including the day before your expected arrival at a cancellation fee of 250:- sek per chalet/apartment. The Cancellation Protection Insurance can be payed in conjunction with the booking fee.
The Cancellation Protection Insurance is valid in the following cases, which can not have been applicable at the time of booking:
• Death, illness or serious accident to you, spouse, partner, family member or travelling companion.
• Draft for military or civil defence service.
You must be able to verify the reason for cancellation through certificate from your doctor or appropriate authority/insurance company. The certificate should be provided no later than 10 days following the cancellation. The doctors certificate must include examination date; test results and diagnosis; confirmation that the illness is acute and as a consequence prevents the individual from travelling. The insured can not cancel the booking unless the doctors certificate specifies that the illness/accident is of a serious/acute nature. The Cancellation Protection Insurance fee is not reimbursable at cancellation.
What are my rights?
If we are not able to provide the chalet/apartment at the appropriate standard or at the agreed timings, and are unable to provide a substitute chalet/apartment with negligable differences to that originally booked, you are within your rights to terminate the rental agreement. At such a time, we are bound to pay back to you any payments already received and reimburse you for any reasonable verified costs incurred, deducting as appropriate any usage you may have had from the chalet/apartment.
As an option to terminating the agreement, you are entitled to request a reduction of the rental cost.
Any complaints should be registered immediately with us, but no later than 1 day after arrival. Please report any problems noticed during your stay immediately, to allow us the opportunity to rectify the problem.
Your booking is transferable and we must accept the replacement unless we have justified reasons not to. In such a case you must notify us prior to the arrival date, and a change of booking fee of 250:- sek will be charged to you.
What are my obligations?
You must keep the chalet/apartment in a good condition and adhere to any rules, instructions and conditions applied to the property. As the person making the booking, you are personally responsible for any damage incurred to the property or its fixtures and fittings through careless behaviour by you or anyone in your party.
You must not use the chalet/apartment for any other purpose than that which was agreed at the time of booking(in general for leisure purposes) and you must not allow more guests to stay in the property(or on the adjoining land) than what was stated at the time of booking.
If self-catering with no domestic service, it is your responsibility to ensure that the property is thoroughly cleaned prior to departure. Should the cleaning not meet the required standards, we reserve the right to invoice you for the cost of re-cleaning the property.
Minimum booking age is 18 years.
The agreement will be terminated with immediate effect:
• If you or a member of your party cause disruption in the chalet/apartment/neighbourhood.
• If you or a member of your party vandalise the chalet/apartment/neighbourhood.
• If the chalet/apartment is not used for the purpose it was intended.
War, natural disasters, labour market conflicts etc.
Should the chalet/apartment become uninhabitable due to warfare, natural disasters, labour market conflicts, extended disruptions to water- and/or energy supplies, fire, or any other similar major events, which are not predictable and unavoidable, both parties(you and us) have the right to terminate the agreement. In such a case we are bound to pay back to you with immediate effect, any payments already received, deducting as appropriate any usage you may have had from the chalet/apartment.
What happens if we disagree?
Please register any complaints directly with us. Any delay in reporting a complaint may effect your chances of having it resolved. If we can not come to a satisfactory agreement, you can turn to the National Board for Consumer Complaints, which has an independent Chair and a panel of travel and consumer representatives.
Who is responsible?
The agency is “AGO i ÅRE” Ltd,
company. No. 556567-8702
830 13 Åre
Telephone +46 647 51506
Fax +46 647 51907